Network Analyst/Micro-Computer Technician - HigherEdJobs

Clackamas Community College

Network Analyst/Micro-Computer Technician

Bulletin Number:
161-2012

Full or Part Time:
Full Time

Job Type:
Classified

Union/Non-Union?
Union

Length of Position:
12 Months

Percentage Working:
100%

Grade:
VIT

Salary Details:
$3,456 - $3,765/month

Location:
Oregon City Campus

Posting Detail Information

Special Instructions to Applicants
Please upload materials pertaining to the qualifications in the job description.
Official transcripts and/or certifications to be submitted to Human Resources upon hire.

Position will be posted until filled.

Position Purpose
Provide support for the College's technology needs (networks, servers, computers, printers, imaging, multimedia, audio-visual, video, peripherals, etc). Serve as the primary contact with customers to support internal and external technology users by troubleshooting and resolving network, hardware, and software issues. Act as subject matter expert on specific assigned technologies and provide input/ recommendations for technology and procedural decisions.

Essential Functions

• Respond to Helpdesk calls for assistance, incidents, and problems by phone or as dispatched. Analyze and diagnose in order to train others and/or repair, correct, or resolve technology, equipment, and/or systems issues.
• Research, test, recommend, and implement technology and technology solutions; collaborate with staff, vendors, hardware, and software manufacturers to determine specifications that meet functional needs of customers, staff, integrated dependent systems and interoperability.
• Use Helpdesk-based ticket tracking system to log requests; document completed and pending work orders, incidents, problems, and resolutions. Monitor progress and identify patterns.
• Install upgrades, service packs, patches, and fixes. Replace hardware and modify software configurations in order to maintain and update technology systems.
• Install new and replacement technology systems (computers, printers, imaging, peripherals, networks, audio-visual, multimedia, video, etc).
• Prepare and maintain written and electronic materials (e.g. helpdesk tickets, procedures, manuals, user guides, status reports, instructions, equipment inventory, projects, drawings, whitepapers, memos, etc.) in order to document activities, convey information, and provide an up-to-date guide and audit trail.
• Provide appropriate equipment and materials at job site; Provide appropriate equipment for storage, repair, surplus, or disposal by transporting as needed.
• Train others to share knowledge regarding the operations and maintenance of computer systems; provide instruction on technology and the integration of technology as well as customer support.
• Communicate with team lead or supervisor regarding work assignments, resolved and unresolved incidents and problems, risks that prevent or obstruct adherence to service level agreements or the execution of assignments, violations of college and departmental policy, procedures, guidelines and/or rules.
• Maintain cooperative working relationship with College staff, other organizations, and the public.
• Follow all safety rules and procedures for work areas.

Auxiliary Functions

• May provide assistance to other department personnel as workload and staffing levels dictate.
• Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility.
• Maintain work areas in a clean and orderly manner.

Required Qualifications
MINIMUM/MANDATORY EDUCATION AND EXPERIENCE REQUIREMENTS:

Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the duties as described. A typical way to obtain the knowledge, skills and abilities would be: Equivalent to a High School diploma supplemented by additional coursework equal to an Associate's degree AND a minimum of 3 years of experience with network and desktop support.

KNOWLEDGE: Knowledge of network and desktop computer operating systems, equipment, terminology, network systems configuration and integration, and installation/ maintenance/ troubleshooting practices and techniques. Knowledge of Active Directory, network security and TCP/IP. Knowledge of helpdesk practices for providing assistance to support and maintain instructional technology, multimedia, audio-visual, video, etc. Knowledge of practices and guidelines pertaining to community colleges, general business operations, processes, and procedures.

SKILL: Skill in the use of personal computers and desktop applications including but not limited to Microsoft Office (Word, Access, PowerPoint, and Excel), virus protection, imaging, remote desktop, etc.

ABILITIES: Ability to establish and maintain an effective working relationship with students, staff, other agencies, and the general public; manage time effectively; read and interpret policies, regulations and laws as they relate to this job; communicate effectively, both orally and in writing, including the ability to provide customer service and support to individuals and groups with varying degrees of experience. Physical ability to perform the essential job functions.

SPECIAL REQUIREMENTS/LICENSES:
Valid Oregon Driver's License
Microsoft Certified Desktop Support Technician (MCDST) credential and a Certified Network Administrator or Microsoft Certified Technology Specialist (MCTS) certification must be acquired within 2 years of hire.

DESIRABLE QUALIFICATIONS:
Comptia Network , A , Microsoft Certified Desktop Support Technician (MCDST) credential; Certified Network Administrator or Microsoft Certified Technology Specialist (MCTS) certification or similar.

Physical Demands
While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach, and manipulate objects. The position requires mobility including the ability to move materials weighing up to 5 pounds on a regular basis such as hand tools, computers, monitors, equipment, files, books, office equipment, etc. and may infrequently require moving materials weighing up to 75 pounds. Manual dexterity and coordination are required more than 50% of the work period while operating equipment such as computers and other standard office equipment.

TOOLS AND EQUIPMENT USED:
Computer, laptop, keyboard, monitors, projectors, mouse, calculators, printers, and other standard office equipment.

Working Conditions
Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises. Some exposure to less desirable conditions when installing cabling and troubleshooting problems.

Supervisor Responsibilities
Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel, and may assign work to student workers.

Supervision Received
Works under the general supervision of the Director of Technical Services.

To apply, please visit: https://clackamas.peopleadmin.com/postings/2494

Open Until Filled

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Source: http://www.higheredjobs.com/details.cfm?JobCode=175696334

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